This Privacy Notice explains how Aigeent ("we," "our," "us") collects, uses, and protects your personal data. It also outlines your rights and how you can contact us with questions. This notice applies to visitors of our website, users of our services (trial users and customers), and individuals we communicate with.
Aigeent is committed to protecting your privacy and ensuring the security of your personal information. Please take the time to review this notice, and don't hesitate to reach out if you have any questions. Contact details can be found at the end of this document.

1. What Data Do We Collect and How Do We Use It?
1.1 Website Visitors and Signups
When you visit our website, we collect:

• IP address
• Cookies (see section 8 for details)
• Website interaction data, such as browsing and click behavior
• Email address, if you sign up for a demo or subscribe to updates

We process this data to:

• Deliver the services you request
• Improve our website and services by optimizing performance and fixing bugs
• Communicate with you, including for marketing purposes
• Enable features related to cookies (see section 8 for details)

1.2 Users of Our Services (Trial Users and Customers)
When you use our services, we may collect:

• Information you provide, such as your name and email address
• Data on how you interact with our services, website, or app
• Communication records between you and our team
• Information about your role and interest in Aigeent to enhance your experience
• Data obtained via third-party integrations, such as Google or other marketing tools

We process this data to:

• Provide the services you request
• Enhance your user experience and optimize our services
• Communicate with you, including providing support and marketing
• Manage our business relationship
• Fulfill legal or contractual obligations

If your account is deleted, we may retain your name and email address for communication and marketing purposes, using third-party service providers to ensure accurate information.
1.3 Communication
When you communicate with us or when we reach out to you, we may process:

• Your name, email address, and any information provided during communication
• Public information (e.g., LinkedIn profile) that indicates your interest in our services

We use this data to:

• Respond to your inquiries
• Reach out if we believe you may benefit from our services
• Improve customer support and communication quality

1.4 Sharing User Stories
If you consent to share your experience, we may process:

• Information you provide, such as your name, image, and user story

We use this data to:

• Promote Aigeent through marketing materials (e.g., website, videos, publications)

1.5 General
The personal data we request is essential for providing services, fulfilling legal or contractual obligations, or for technical purposes. We do not process sensitive data or use automated decision-making in any of our activities.

2. Data Received from Third Parties
We may receive your information (e.g., name, email address) from our marketing and collaboration partners. This data helps us:

• Assess whether your company could benefit from Aigeent’s services
• Reach out to you with relevant information

3. Legal Basis for Processing We process personal data to:

• Provide requested services or respond to inquiries
• Fulfill contractual obligations
• Comply with legal requirements
• Pursue legitimate business interests, such as marketing and improving our services

If consent is required for certain processing activities, we will request it beforehand.

4. Data Retention
We retain your personal data only as long as necessary to:

• Provide services
• Communicate with you
• Improve our offerings
• Meet legal and audit requirements

We have routines in place to ensure personal data is deleted when no longer needed.

5. Sharing Personal Data
5.1 Within Aigeent
We may share your data with other entities in the Aigeent group of companies.
5.2 With Service Providers
We use trusted third-party service providers (e.g., IT suppliers) to assist in delivering our services. These providers process data on our behalf and are contractually obligated to ensure data protection.
5.3 Legal Obligations
If required by law, we may share your data with authorities to comply with legal obligations.
5.4 International Transfers
Your data may be transferred to or stored in countries outside of the EU/EEA, but only if adequate safeguards (e.g., standard contractual clauses) are in place.

6. Data Security
We take appropriate measures to protect your personal data from unauthorized access, modification, or deletion. To ensure account security, please:

• Use a strong, unique password
• Limit access to your devices
• Log out after using shared devices

7. Third-Party Services
Our website and services may include links to third-party websites or tools (e.g., LinkedIn, Facebook). We are not responsible for their privacy practices. Please review their privacy policies before sharing any personal data.

8. Cookies and Similar Technologies
8.1 Overview
We use cookies and similar technologies (e.g., tracking pixels, local storage) to:

• Improve website functionality and user experience
• Collect data for analytics and marketing

8.2 Types of Cookies
We use session cookies (temporary) and persistent cookies (longer-term) from providers like:

• Google Analytics (performance optimization)
• HubSpot (visitor tracking and chat support)
• Facebook (ad targeting)

8.3 Managing Cookies
You can manage or delete cookies via your browser settings. However, disabling cookies may affect functionality on our website.

9. Children’s Privacy
Aigeent does not knowingly collect data from children under 13 years old. If you believe we have collected such data, please contact us at info@aigeent.com.

10. Your Rights and Contact Details
You have the right to:

• Request access to, correction, or deletion of your personal data
• Restrict or object to certain processing activities
• Data portability

To exercise these rights, contact us at info@aigeent.com We aim to respond within one month.
You can also unsubscribe from promotional emails via the link provided in those emails. Administrative messages will still be sent as necessary.

11. Changes to This Notice
We may update this notice from time to time. Changes will be posted on this page, and the updated version will be effective immediately.